StefaniniVerificada
12463627 - Coordenador(a) de Operações Bilíngue - SP
Sobre a empresa
Há quase 40 anos, o Grupo Stefanini transforma desafios em oportunidades por meio da tecnologia, da inovação e das pessoas. Somos um ecossistema global de tecnologia, presente em mais de 40 países e formado por mais de 35 mil pessoas, conectadas pelo propósito de cocriar soluções para um futuro melhor.
Nossa cultura é construída todos os dias pelas pessoas que fazem parte dessa história. Valorizamos relações éticas, o protagonismo, o aprendizado contínuo e a capacidade de transformar ideias em resultados. Esse jeito de ser se traduz nas nossas 5 Atitudes Empreendedoras: Comprometimento com o cliente, Liderança pela atitude, Respeito pelas pessoas, Coragem para inovar e Humildade para aprender.
Acreditamos que tecnologia só gera transformação quando existe uma verdadeira parceria entre pessoas, negócios e inovação. Por isso, buscamos fazer a diferença para nossos clientes, nossos talentos e para a sociedade, construindo soluções que gerem valor e contribuam para um futuro melhor.
É assim que seguimos evoluindo: com coragem para inovar, humildade para aprender, respeito para construir juntos e comprometimento para fazer acontecer.
Sobre a vaga
At Stefanini Group, we believe in the power of collaboration to co-create innovative solutions by combining cutting-edge technology, artificial intelligence, and human creativity. We are looking for a dedicated Client Face professional to manage global accounts, driving transformation and delivering real business impact on a global scale.
If you seek professional growth in an environment that values innovation, respect, autonomy, and partnership, this opportunity is for you. Join us to act as a key focal point in building strong client relationships and ensuring excellence in IT service governance.
Responsibilities
- Manage global accounts, serving as the main focal point for client support, relationship management, and demand escalation.
- Oversee IT service management and governance, ensuring compliance with contracts, SLAs, scopes, and ITIL best practices.
- Analyze global client contracts and demands to identify deadlines, milestones, risks, deliverables, and billing models.
- Participate actively in alignment meetings and contract negotiations in English with international clients.
- Partner with technical teams and operational units to analyze complex issues and define effective solutions.
- Maintain and update knowledge bases, procedures, and operational documentation to drive standardization and continuous service improvement.
Mandatory requirements
- Advanced/Business English proficiency to analyze contracts, negotiate scope/deadlines, and lead international client meetings.
- Solid knowledge of ITIL frameworks, including Asset, Incident, Problem, and Change Management.
- Experience with ITSM platforms such as ServiceNow (or similar) and SolarWinds (or similar).
- Practical understanding of networks, connectivity, and access management for applications and networks.
- Familiarity with Service Desk operations across phone and chat channels.
- Expertise in IT governance, service coverage, scope management, and knowledge base administration.
- Strong negotiation skills regarding project deadlines and scope adjustments.
- Clear, objective, and effective oral and written communication skills.
- High degree of organization, analytical problem-solving abilities, and empathy toward clients and colleagues.
- Confidence and poise in preparing and delivering presentations to internal stakeholders and global clients.
Differentials
- Familiarity with Artificial Intelligence concepts and Power BI report generation.
- Intermediate Spanish communication skills for business conversations.
What we expect
We expect a proactive, empathetic, and communicative professional who thrives in a dynamic global setting. You should be committed to building strong, trust-based relationships with clients while maintaining high standards of operational governance and continuous improvement.